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Refunds and Returns Policy

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Refunds and Returns Policy
 

Refunds and Returns Policy

Effective Date: August 1, 2024

At Simo2 Apparel, LLC, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help.

1. Returns

  • Eligibility: Items must be returned within 30 days of purchase to be eligible for a refund or exchange. Items must be unused, unworn, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
  • Non-Returnable Items: Certain items are non-returnable, including gift cards and final sale items. Please check the product description before purchasing.

2. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

3. Exchanges

  • Exchanges: We only replace items if they are defective, damaged, or you need a different size. If you need to exchange an item, please send us an email at [email protected] with your order number and details of the exchange request.
  • Shipping for Exchanges: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Return Shipping

  • Return Instructions: To return your product, mail it to: Simo2 Apparel, LLC
    1801 Jefferson Street, Suite 101
    Nashville, Tennessee 37208
    United States
  • Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

Simo2 Apparel, LLC
1801 Jefferson Street, Suite 101
Nashville, Tennessee 37208
Email: [email protected]

Shipping Policy

Effective Date: August 1, 2024

At Simo2 Apparel, LLC, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping and delivery for your purchases.

1. Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: We currently offer international shipping to the United Kingdom, Australia, and Canada.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment has been verified. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details.

3. Shipping Methods and Delivery Times

  • Standard Shipping (U.S.): 5-7 business days
  • Expedited Shipping (U.S.): 2-3 business days
  • Standard International Shipping: 7-14 business days (may vary depending on destination)

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, or weather conditions.

4. Shipping Costs

  • Domestic Shipping Costs: Shipping fees are calculated based on the shipping method selected, order weight, and destination. The total shipping cost will be displayed at checkout.
  • International Shipping Costs: International shipping fees are calculated based on the destination, shipping method, and order weight. Additional customs fees or import duties may apply, which are the responsibility of the customer.

5. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track your order using the link provided in the email.
  • Lost or Stolen Packages: Simo2 is not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier for assistance.

6. Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.
  • Restricted Items: Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains such items, we will contact you to discuss alternative options.

7. Customs, Duties, and Taxes (International Orders)

  • Customs Clearance: International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
  • Duties and Taxes: All applicable customs fees, duties, and taxes are the responsibility of the customer. These charges are not included in the purchase price or shipping cost and must be paid by the recipient upon delivery.

8. Shipping Issues

  • Delayed or Missed Deliveries: If your order is delayed or not delivered within the expected timeframe, please contact us at [email protected] so we can assist you.
  • Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error is discovered after placing the order, contact us immediately.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Simo2 Apparel, LLC
1801 Jefferson Street, Suite 101
Nashville, Tennessee 37208
Email: [email protected]

At Simo2 , where Success Is My Only Option, we empower athletes, gym enthusiasts, and ambitious individuals to push beyond their limits and achieve greatness. Our mission is to fuel your passion and inspire you to conquer every challenge, helping you elevate your performance and reach new heights in both your fitness journey and life.

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