Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button. Please review your order carefully before completing the purchase.
After your payment is verified, it takes up to 24 hours to process and ship your order. You will receive a notification once your order has been dispatched.
If you need to change or cancel your order, please contact us immediately. If our warehouse has not yet processed your order, we may be able to assist. Once processed, no changes can be made.
You will receive an email containing your tracking number once your order has shipped. You can track your order using the provided link.
We currently ship to the US, UK, Australia, and Canada. We hope to expand to more countries in the future.
Yes, your personal information is kept private and secure in accordance with the latest data protection regulations. We take your privacy very seriously.
If your order has already been dispatched, we are unable to change the shipping address. Please contact the courier directly to see if they can assist.
To return an item, please ensure it is unused, unworn, unwashed, and in its original condition. Contact us to initiate the return process, and we will provide you with return instructions.
Once we receive and inspect your returned item, we will process your refund. It typically takes 7-10 business days for the refund to appear in your account.
You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
If you receive a defective or damaged item, please contact us immediately with photos and details. We will arrange for a replacement or refund as quickly as possible.
Yes, we offer exchanges for different sizes or colors if the item is in stock. Please contact us with your order number and exchange request.
Yes, we offer gift cards that can be purchased and redeemed on our website. Please note that gift cards are non-returnable and non-refundable.
We accept major credit cards, PayPal, and other payment methods as indicated on our checkout page.
We recommend using a trackable shipping service or purchasing shipping insurance when returning an item, as we cannot guarantee that we will receive your returned item.
If you have any questions about our Refunds and Returns Policy, please contact us at:
Simo2 Apparel, LLC
1801 Jefferson Street, Suite 101
Nashville, Tennessee 37208
Email: [email protected]
At Simo2 , where Success Is My Only Option, we empower athletes, gym enthusiasts, and ambitious individuals to push beyond their limits and achieve greatness. Our mission is to fuel your passion and inspire you to conquer every challenge, helping you elevate your performance and reach new heights in both your fitness journey and life.
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